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Guest Relations Executive - EMIRATES GRAND HOTEL

Date Posted: Jun 25, 2024
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Job Detail

  • Location:
    Dubai, Dubai, United Arab Emirates
  • Company:
    EMIRATES GRAND HOTEL
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    1 Year
  • Gender:
    Female
  • Degree:
    Bachelors
  • Apply Before:
    Jul 05, 2024
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Job Description

  • Welcome guests during check-in and giving a found farewell to guest while checkout. 
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures. 
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel. 
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers and packages
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.

Benefits

Skills Required

Job is expired

Company Overview

EMIRATES GRAND HOTEL
Dubai, Dubai, United Arab Emirates
5 Current Jobs Openings

Conveniently located in the heart of Dubai, Sheikh Zayed Road with a door step metro station “Dubai International Financial Centre” offering the DIFC within walking distance and one station to Dubai iconic Museum of The Future, Burj Khali... Read More

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